Business Admin User Guide_Company Use

Admin User Guide

Out of Band Authentication Out of Band Authentication is a form of user challenge that employs a one-time security code sent to the user by way of an out bound phone call, SMS text, or email. Out of band authentication is required when the user fails login authentication.

The security code can be generated by one of the following options: ➢ Email – The security code will be sent to your registered email address.

➢ Text – The security code will be sent via a text message to your registered mobile number.

➢ Phone – See the Phone Option below for more details.

Email and Text Option 1. Click on the option that you prefer – Email or Text . The security code will be sent to you via the chosen method and the Security Code window will be displayed. Enter the Security Code that was sent to you via email or text. Check the “ This is a private computer. Please register it. ” box and click Continue .

2. Your default landing page is displayed.

Phone Option 1. Click the Phone option and the security code will be displayed. An automated call is generated via RSA to the phone number registered for your account in eZBusiness. When the call is received, press the hash/pound key (#) followed by the security code that is displayed on the application window. The security code is verified and the Continue option is enabled.

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