Business Admin User Guide_Company Use

Admin User Guide

To download the list, perform the following steps: 1. From the Declined Transactions page, click the Download icon.

2. Click on the format option that you want and save the file to a specified location on your computer.

Viewing Declined Transactions from the Home Page From the Home Page > Declined Transactions section click on the More button to view the declined transactions for all accounts that you have access to.

Disputing a Transaction If a cardholder does not recognize a transaction, did not receive the item, or believes that a transaction does not belong to their account, the transaction may be disputed by filing a transaction dispute claim.

IMPORTANT! ➔ All dispute claims must be received within 60 days of the statement closing date.

To dispute a transaction, perform the following steps: 1. From the Transaction Details screen, click the Dispute Form Details link.

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