Business Admin User Guide_Company Use

Admin User Guide

Emulating a Cardholder

If you are a company administrator, you can emulate, or view an enrolled individual cardholder’s online account to understand what the cardholder is viewing on eZCardInfo (MyCardStatement).

To emulate a cardholder, perform the following steps:

1. From the Cardholder Search Results page. Click on the Emulate User icon for the appropriate cardholder.

NOTE: The Emulate Cardholder option is not available unless the cardholder is enrolled in eZCardInfo (MyCardStatement).

2. eZCardInfo.com (MyCardStatement.com) automatically launches allowing you to view the cardholder’s account online. By default, the eZCard (MyCard) Home page provides a summary of their account.

Viewing Billing Account vs. Individual Account Information As mentioned, billing accounts differ from individual commercial card accounts in that all transactions made by individual cardholders are diverted for central billing. To help simplify the commercial card account management process, the Accounts page conveniently lists all the accounts within a company hierarchy. A billing account displays in the Accounts page list with the prefix, BL ACCT, along with the billing account number. Individual accounts display in the list by the cardholder’s name. Some of the Security Admin features described in this guide are specific to billing accounts or individual accounts only. View Statements To view Statements, perform the following steps: 1. From the Account Detail page, click the More button in the Account Balance Information section to see all the account balance details.

Page | 24

© 2018 Fidelity National Information Services, Inc and its subsidiaries. All rights reserved worldwide. This document is protected as a trade secret and under the copyright laws as the property of Fidelity National Information Services, Inc. Copying, reproduction, or distribution to third parties is strictly prohibited. Admin User Guide v1